Refund Policy

At Neklar, we are dedicated to offering superior products and services to our valued customers. Your contentment is our utmost priority, and we aim to ensure your total happiness with your acquisition. Should there be any reason you find yourself dissatisfied with your order, you have the option to return it within a span of 30 days from the delivery date for a refund, contingent on the stipulations delineated below.

Stipulations for Refund:

The item must be reverted in the identical state it was received. This encompasses all original packaging, accessories, and accompanying documentation.

In the event of a faulty unit, it's obligatory for the customer to furnish a video depicting the defective unit. This video should lucidly exhibit the issue with the unit. The absence of such a video may lead to the refusal of the refund or replacement request.

Should the returned item not maintain the same state as received or exhibit damage, we hold the right to impose a 20% restocking fee.

To commence a return, kindly get in touch with our customer support team within 30 days of receiving your order. We will guide you on the steps to follow for the return procedure.

Customers bear the responsibility for the return shipping costs, unless the return stems from a defect or a mistake on our part.

Upon receipt of your returned item, we will scrutinize it to ascertain it adheres to the stipulations mentioned above. If your return is sanctioned, a refund will be processed to your original payment method within a span of 5-7 business days.

Should your return be disapproved due to non-compliance with the above stipulations, our customer support team will engage with you to discuss the subsequent steps.

We value your comprehension and aspire that our refund policy instills confidence in your shopping experience with us. Should you have any inquiries or concerns, please don’t hesitate to connect with our customer support team. We are here to assist and are committed to resolving any issues you may encounter.

Items Misplaced in Transit:

In the uncommon occurrence that your order goes missing during transit, we will endeavor to assist you in tracing the package. If the carrier affirms the package as lost, we will either replace the item(s) or issue a refund, based on our discretion.

To report a missing package, please contact our customer support team within 7 days of the anticipated delivery date. We will collaborate closely with the carrier to delve into the issue and keep you updated throughout the process.

Lost or Pilfered Packages:

Neklar does not hold responsibility for packages that have been verified as delivered by the carrier but are lost or stolen post-delivery. We empathize with the frustrating nature of such situations and advise the following actions to help trace your package:

Consult with neighbors or anyone else who might have accepted the package on your behalf. Engage with the carrier to inquire about the delivery and seek any additional details. File a report with your local police authority if you suspect the package has been stolen.